Running a power tools repair shop can be challenging. Along with managing your customers, and suppliers, you have to keep an eye on several ongoing procedures and operations. For instance, there is inventory, cash flow handling, marketing, and repairs.
To organize these processes, if you rely on manual methods, you can have a number of errors and missed entries. Instead, you should use power tools software. Below, we will let you know what the features are, benefits, and use cases of such an advanced automation tool. Stay with us.
1. Seamless Inventory Management
As a repair business owner, you probably have faced a number of inventory management issues. The reason? You need to keep track of several small parts and accessories. These can include LEDs, buttons, chucks, clutches, etc. When you rely on manual methods, such as paperwork, and registers, there are high chances of errors. Due to which, you may lose several sales opportunities.
For instance, let’s say a customer visits your repair lab and wants you to fix their chop saw, angle grinder, sander, or bench drill. You take a look at the tool and accept the job. After a while, you realize that you don’t have the required part in the stock. Now, what would you tell the customer? If they find out you need to order the parts, they may leave your store due to a shortage of time. This can result in loss of sales opportunities, and can happen a couple of times a week, or month.
Thus, you must streamline your inventory, and you can do this using power tools software. The software will always notify you whenever you run short on inventory. Or you will receive a notification whenever a part, product, or accessory gets low in stock.
So, when you want to equip a system at your repair lab, ensure it can manage inventory—one of the key features to look for in power tools repair shop software. This way, you can also reorder products and repair items from your desired vendors, and suppliers.
2. Track Every Repair Job and Update Your Customers
If you own a power tools repair business, you will know how challenging it is to keep an eye on all the repairs. Whenever the customers visit you, they are always in a hurry and want you to timely fix their tools. Similarly, they always start calling and messaging you after leaving your store asking for the status of repairs. This can result in a loss of customer trust and long-awaited times in communication.
Instead, you should look for software for power tools repair shop. Using this system, you can create repair tickets, mentioning every detail about the repair. For example, the ticket will include issues with the tool, assigned technician, delivery date, etc. Then you can assign the job to any of your available employees or repairmen.
This way, whenever the job is done, the software will automatically send a notification to the client. So, they would know they need to revisit your shop and pick up their tools. Along with that, the system will automatically highlight the overdue tasks in the red. This way, your technicians can learn what repair jobs they need to complete first and so on.
3. Marketing
To scale your business and to expand in any industry, marketing is vital. When it comes to power tools, it becomes even more crucial. According to an estimate, there are 15,380 employees in the power tools and electronics repair industry. And the number is increasing every year as there are a number of new projects getting started. Thus, if you want to outsmart competitors, and expand your business, you must market your repair services.
For that, you must look for the best digital marketing tactics. This can include leveraging social media channels and Google ads for the best results. In addition, you can get help from power tools software. The system can help you send automated marketing campaigns through email and SMS to specific customers. This way, you can target your potential buyers and let them know what services and accessories you offer.
4. Financial Management
In a business, staying on top of your finances is a must. Without having hands-on money, how would you pay your suppliers and employees? Also, you cannot rely just on cash registers to keep an eye on your finances.
To do that, there is nothing better than an automation tool. It will send payment reminders to your customers. Thus, if they have any unpaid invoices, they will know about this. Additionally, the tool allows you to receive payments using band cards, digital wallets, and online, making the process hassle-free.
Final Words
In this day and age, using automation is not a luxury anymore. Instead, it has become a necessity. If you want to streamline the processes and boost efficiency, you must get rid of manual methods and look for suitable software. Hopefully, you enjoyed reading this post.
